Refund and Return Policy

Last updated: September 6, 2025

At Landlocked Seafoods Inc, we value our customers and are committed to providing high-quality seafood products. Due to the nature of our products — including fresh, frozen, shellfish, mollusks, and ready-to-cook items — special conditions apply to returns and refunds in accordance with U.S. consumer protection standards.

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1. Eligibility for Returns

• Because we sell perishable goods, we generally do not accept returns once the product has been delivered.

• Exceptions may apply if:

  • The product arrives damaged or spoiled.

  • The wrong product was delivered.

  • There are issues directly attributable to our company’s error.

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2. Refund Conditions

• To qualify for a refund, you must contact us within 24 hours of receiving your order.

• You will be required to provide:

  • Your order number.

  • A description of the issue.

  • Photos of the product and packaging (if applicable).

• Approved refunds will be processed to your original method of payment within 7–10 business days.

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3. Exchanges

• In cases where the product can be replaced (subject to availability), we may offer a replacement shipment instead of a refund.

• Replacement shipping costs may be covered by us if the issue is due to our error.

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4. Non-Refundable/Non-Returnable Items

• All perishable seafood items are non-returnable once delivered, unless they meet the exceptions described above.

• We do not accept returns or refunds for issues caused by:

  • Improper handling or storage after delivery.

  • Change of mind or personal preference.

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5. Order Cancellations

• Orders may be cancelled within 2 hours of placement, provided they have not yet been processed for shipping.

• Once an order has been packed or shipped, it cannot be cancelled.

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6. Contact Us

If you have any questions regarding our Refund and Return Policy, please contact us at:

Landlocked Seafoods Inc
📍 219 E 3rd St, Carroll, IA 51401
📞 +1 (712) 792-9599
📧 info@landlockedSeafoods.com